Overview
At ClearText Solutions ZK, we want you to feel fully confident when purchasing our digital products. We stand behind the quality of everything we create. However, because we sell digital goods (non-physical, instantly downloadable items), our refund and return process is designed specifically for this type of product.
Refund Eligibility
We offer a 14-day refund policy from the date of purchase under the following conditions:
- You purchased a product but are unable to access the files due to technical issues.
- The product is not as described on our website.
- You contacted our support team within 14 days, and the issue could not be resolved.
⚠️ Please note: Since our products are digital and delivered instantly, we cannot provide refunds for reasons such as change of mind or accidental purchase.
Non-Refundable Cases
Refunds will not be issued if:
- The product has already been downloaded and used successfully.
- You simply no longer need the product.
- You made a purchase by mistake but already accessed the files.
- You requested a refund after the 14-day period has expired.
How to Request a Refund
- Contact our support team with your order number.
- Provide details of the issue (e.g., file not working, compatibility problem).
- Our team will review your request within 3–5 business days.
- If approved, the refund will be issued to your original payment method.
Exchanges
Because our products are digital, exchanges are not possible. However, if you experience technical difficulties, we will work with you to provide an updated or corrected version of the file.